For the health and welfare of our customers and in accordance with California Health Laws, all bikini bottom sales are final – Tops may be returned upon approval for exchange only within 7 (seven) days of receipt (same style/color only) – return -shipping charges may apply –
*all sales on “sale” or “specials” items are final*
– Unauthorized returns will be refused and sent back to the sender –
*Shipping Policies – USA
Orders are not always shipped the day you order. Orders placed after 3PM East Coast time (12PM West Coast time) goes out the following business day.
A business day is Monday – Friday 9AM to 5PM East Coast Time, holidays are not business days.
We offer 3 types of shipping, all through the United States Postal Service (USPS). The only packages sent with insurance are Express mail packages.
All packages will come with Delivery Confirmation, if you do not have your package within the specified time please contact us. We will provide you with a tracking number for your package upon request. If any unopened package is refused and returned to us within 7 (seven) days we cannot
refund your shipping charges and a restocking fee of 20% will apply.
*USPS International Shipping Policies
Any weight any size package, to most areas with a few exceptions.
All International orders are shipped Standard or Priority mail (6-10 business days – estimated) USPS unless you have specified and paid for Express shipping. Standard shipping cannot be tracked and only proof of shipment is provided. In some cases Priority mail is tracked to customs
of the destination country and cannot be tracked beyond customs.
Should a package go missing we will provide the customer with proof of mailing and or the USPS tracking number, you will receive tracking
information to your country via www.usps.com.
If a package is lost once it’s in your country we cannot be financially responsible, you will have to file paper work with your own Customs and postal service and hope they locate the package. We will only refund or send another package if you ordered express delivery.
If you want to insure your package you must order express delivery.
*Duty Fees (outside of the USA)
This varies and is normally dependent on the amount of your order (by percentage). Nvr Strings has nothing to do with duty fees; your country imposes these. You may have to pay to pick up your package. If you are not sure what the duty fees are in your country, call you local postal authority and they will let you know. If the package is refused and returned to us we cannot refund your shipping charges and a restocking fee of 20% will apply.
*USPS International Express Mail
Anywhere any size package outside of the USA (including Canada) to most areas with a few exceptions.
International Express mail will get to you in approximately 3 to 5 business days, depending on where you are and the customs in that country. Express mail is always insured and guaranteed to be delivered to you. You will have to sign for it so you must be at the address you give.
If someone else signs for the package we cannot insure you will get it.
We are not responsible for theft at the address you provide us. Once your package is delivered our responsibility for that package ends. We will be happy to replace damaged items but we cannot take responsibility for packages stolen at your address.
Most theft of mail occurs at a business address or apartment address.
Please keep this in mind when you provide a mailing address.
If the post office confirms delivery of a package and you do not get that package you need to notify your post office and file a police report on the stolen package. We will provide proof of delivery for your report. Please do not ask us to replace packages stolen at your property or business.
If you would like a guarantee and insurance on your package, please order Express mail.
If you have given your package the proper time period as stated above to arrive and it has not, please contact Nvr Strings with the following information.
1- Date of your order
2- Invoice number on your order
3- Name on your order
4- Shipping address of your order
*I ordered one product and got another instead!
As much as we hate to admit it, we make mistakes now and then; humans are packing your orders.
If we make a mistake, let us know and we PROMISE to make it up to you. We will do whatever we have to do to make you happy and to keep you ordering.
Just let us know we made an error and we will make it right immediately. Email us